Welcome to the Terms and Conditions ("Terms") of Flowers East Finchley. These Terms apply when you place an order for flowers and related products via our online shop, with delivery to East Finchley and surrounding areas. Please read these Terms carefully before using our website or placing an order. By accessing our website or purchasing from Flowers East Finchley, you agree to abide by these Terms. If you do not accept these Terms, you should not use our services.
These Terms apply to all customers purchasing floral arrangements, bouquets, and flower delivery services through our UK e-commerce website, particularly those seeking online flower delivery in East Finchley and neighbouring locations. Customers must be at least 18 years old to place orders. By placing an order, you confirm that you meet these eligibility criteria and provide accurate, complete information.
1. Product Selection: Browse our available selection of flowers and related floral products through our website. We take care to ensure all descriptions and images are accurate, but actual products may vary slightly due to seasonal and supplier changes.
2. Placing Your Order: To order online flower delivery in East Finchley, add desired products to your shopping basket and proceed to checkout. Provide recipient’s delivery address, preferred dates, and any special instructions or messages to accompany your flowers.
3. Order Confirmation: Once you complete payment, you will receive an order confirmation on the website and, where provided, via email. This confirmation signals receipt of your order, but it does not constitute acceptance. We reserve the right to decline or cancel orders due to product unavailability, payment issues, address inaccuracies, or suspected fraud. If your order is declined, we will inform you and process a full refund.
1. Delivery Areas and Times: We offer delivery throughout East Finchley and surrounding postcodes. Please check our delivery area information before placing your order. Delivery time slots are specified during checkout; while we strive to meet your requested times and dates, these are subject to availability and unforeseen circumstances (e.g., adverse weather, traffic).
2. Delivery Instructions: You may provide detailed delivery instructions at checkout. We will endeavour to follow these, but cannot guarantee compliance with all requests, especially where property access is restricted.
3. Completion of Delivery: Delivery is considered complete upon delivery to the recipient’s address as provided at checkout, or as otherwise instructed. If no one is available to receive the flowers, we may leave them in a safe place or with a neighbour. In such cases, we will leave a delivery note at the address.
4. Non-Delivery: If delivery is not possible due to incorrect addresses or missing information, we will attempt to contact you to rearrange. Additional fees may apply for redelivery.
1. Accepted Payment Methods: Online payment is accepted via our secure payment gateway. We accept most major credit and debit cards. Payment is required in full before orders are processed and dispatched.
2. Pricing: Our prices are listed in pounds sterling (£) and include VAT unless specified. Delivery charges may apply and will be clearly displayed before checkout.
3. Payment Security: We use reputable third-party payment processors to ensure your details are handled in line with industry best practice. We do not retain your card information ourselves.
1. Cancellation by the Customer: To cancel an order, please notify us as soon as possible. Orders for standard products may be cancelled for a full refund up to 24 hours before the scheduled delivery date. Due to the perishable nature of flowers, cancellations after this cutoff or once products have been prepared for dispatch will not qualify for a refund.
2. Amendments: If you wish to change your order (such as delivery details, message card, or product selection), please contact us promptly. While we will do our best to accommodate changes, we cannot guarantee they will be possible, especially on the day of delivery.
3. Cancellation by Flowers East Finchley: We reserve the right to cancel any order due to product unavailability, payment issues, delivery impossibility, or breach of these Terms. If this occurs, we will notify you and provide a full refund as appropriate.
1. Perishable Products: As flowers are perishable, returns are not typically accepted. However, if your order arrives damaged or does not meet your reasonable expectations, please contact us within 24 hours with photographic evidence. We may offer a refund or replacement at our discretion.
2. Refunds: Where a refund is approved, it will be processed to your original payment method within a reasonable period.
1. Availability: While we strive to fulfil all online flower delivery orders to East Finchley as described, the availability of certain flowers may vary due to season or supply. In rare cases, it may be necessary to substitute some flowers or products.
2. Substitution Policy: Any substitutions will be of equal or greater value and match the style and colour scheme of the original order as closely as possible. You will not be charged extra for substituted items, and we will notify you in advance where practical.
1. Correct Information: You are responsible for providing accurate recipient details, delivery addresses, and contact information. We cannot be held liable for failed delivery due to incorrect information.
2. Care Instructions: Upon delivery, it is your responsibility to care for the flowers according to the care instructions provided. Failure to follow these instructions may affect flower longevity and void any claim for replacement or refund.
1. Limit of Responsibility: To the fullest extent permitted by law, Flowers East Finchley shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our maximum aggregate liability for any claim relating to an order shall not exceed the total amount paid for that order.
2. Force Majeure: We will not be responsible for any delay or failure to perform our obligations if this results from events beyond our reasonable control, including but not limited to, acts of God, war, pandemic, financial institution failure, civil disturbance, traffic delays, severe weather, or interruptions to supply chains.
All intellectual property rights, including images, product designs, website content, and trademarks, remain the property of Flowers East Finchley or our licensors. You may use this website and its content solely for placing legitimate flower orders. Any reproduction, distribution, or commercial exploitation is prohibited without our written consent.
Flowers East Finchley is committed to protecting your personal data in accordance with applicable UK data protection law. We use your information to process and deliver online flower deliveries in East Finchley and surrounding areas. Please refer to our Privacy Policy for more details on how we handle your data.
These Terms, and any contracts for the sale and delivery of flowers via our website, are governed by the laws of England and Wales. Any dispute or claim arising shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms at any time to comply with the law or in response to changes in our business. Updated versions will be published on our website, and your continued use of our services constitutes acceptance of any amended terms. We recommend reviewing this page each time you place an order.
These Terms, together with any order confirmations and any clearly stated policies (such as those regarding substitution or refunds), constitute the entire agreement between you and Flowers East Finchley in relation to your purchase. No other terms, whether expressed or implied, shall apply.
If any provision of these Terms is held to be unenforceable or invalid under any applicable law, such invalidity shall not render the entire Terms unenforceable or invalid. The provision in question will be modified or interpreted as necessary to give effect to the intent of the parties to the maximum extent permitted by law.
If you have a query regarding these Terms or wish to raise a complaint regarding your flower delivery in East Finchley or neighbouring areas, please contact us using the online form on our website. We aim to resolve all complaints promptly and fairly.
Note: These Terms and Conditions apply to all customers placing orders for flower delivery across East Finchley and its surrounding areas, and are designed to offer clarity, fairness, and protection to both you and Flowers East Finchley throughout every step of the online ordering process.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Finchley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Finchley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
